NANDA-I, NIC, and NOC taxonomies, patients’ satisfaction, and nurses’ perception of the work environment: an Italian cross-sectional pilot study
Keywords:
NANDA-I, NIC, and NOC, nursing process, patient satisfaction, standardized nursing terminology, work environment perceptionAbstract
Background and aim of the work: Structured nursing care planning, patients’ satisfaction with care, nurses’ job satisfaction, and the characteristics of the work environment may influence each other and impact on the quality of hospital care. This study aimed at investigating the differences in nurses’ perception of the work environment and patients’ satisfaction with care, between two groups of hospital wards that used NANDA-I, NIC, and NOC taxonomies or not in the daily practice. Methods: A pilot cross-sectional study was conducted involving nurses employed in eight wards of a teaching hospital in central Italy and patients hospitalized in these wards. The ‘Nursing Work Index Revised’ and the ‘Patient Satisfaction Scale’ were used to investigate nurses’ perception of the work environment and patients’ satisfaction with care, respectively. Results: Significant better perceptions of both the constructs were highlighted in those wards that used nursing taxonomies. Conclusions: The application of a healthcare model based on the nursing process methodology should be empowered in the hospital settings, since it can influence the quality of the environment and patients’ satisfaction with care.
References
Lang NM. Issues in quality assurance in nursing. ANA Publ 1976; (G-124):45-56.
Nightingale F. 'I Have Done My Duty': Florence Nightingale in the Crimean War. Manchester University Press, Manchester, 1987.
Aiken LH, Sloane D, Griffiths P, Rafferty AM, Bruyneel L, McHugh M, et al. Nursing skill mix in European hospitals: cross-sectional study of the association with mortality, patient ratings, and quality of care. BMJ Qual Saf 2017; 26:559-68.
Hanefeld J, Powell-Jackson T, Balabanova D. Understanding and measuring quality of care: dealing with complexity. Bull World Health Organ 2017; 95:368-74.
Petrucci C, Calandro MT, Transulti F, Baldacchini A, Lancia L. [Relazioni tra nurse staffing e nursing outcomes: revisione narrativa della letteratura]. Prof Inferm 2015; 68:195-202.
Stimpfel AW, Rosen JE, McHugh MD. Understanding the role of the professional practice environment on quality of care in Magnet® and non-Magnet hospitals. J Nurs Adm 2014; 44:10-6.
Chau JP, Lo SH, Choi K, Chan EL, McHugh MD, Tong DW, et al. A longitudinal examination of the association between nurse staffing levels, the practice environment and nurse-sensitive patient outcomes in hospitals. BMC Health Serv Res 2015;15:538.
WHO - World Health Organization. Quality of care: a process for making strategic choices in health systems. WHO Regional Office for Europe, 2006.
Lancia L, Di Labio L, Petrucci C. [Relazioni tra gli aspetti principali che definiscono il concetto di carico di lavoro del personale infermieristico: revisione della letteratura]. Prof Inferm 2011; 64:3-10.
Cicolini G, Comparcini D, Simonetti V. Workplace empowerment and nurses' job satisfaction: A systematic literature review. J Nurs Manag 2014; 22:855-71.
Wilkinson JM. Nursing process: A critical thinking approach. Addison Wesley Publishing Company, London, 1996.
Strudwick G, Hardiker NR. Understanding the use of standardized nursing terminology and classification systems in published research: A case study using the International Classification for Nursing Practice®. Int J Med Inform 2016; 94:215-21.
Guadarrama-Ortega D, Delgado-Sánchez P, Martínez-Piedrola M, López-Poves E, Acevedo-García M, Noguera-Quijada C, et al. Integration of the nursing process in the electronic health record in an university hospital. Rev Calid Asist 2017; 32:127-34.
Saranto K, Kinnunen UM. Evaluating nursing documentation–research designs and methods: systematic review. J Adv Nurs 2009; 65:464-76.
Rabelo‐Silva ER, Dantas Cavalcanti AC, Ramos Goulart Caldas MC, Lucena AdF, Almeida MdA, Linch GFdC, et al. Advanced Nursing Process quality: Comparing the International Classification for Nursing Practice (ICNP) with the NANDA‐International (NANDA‐I) and Nursing Interventions Classification (NIC). J Clin Nurs 2017; 26:379-87.
Müller‐Staub M, Needham I, Odenbreit M, Ann Lavin M, Van Achterberg T. Improved quality of nursing documentation: results of a nursing diagnoses, interventions, and outcomes implementation study. Int J Nurs Terminol Classif 2007; 18:5-17.
Von Elm E, Altman DG, Egger M, Pocock SJ, Gøtzsche PC, Vandenbroucke JP, et al. The Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) Statement: guidelines for reporting observational studies. Int J Surg 2014; 12:1495-9.
Aiken LH, Patrician PA. Measuring organizational traits of hospitals: the Revised Nursing Work Index. Nurs Res 2000; 49:146-53.
Tomietto M, Papastavrou E, Suhonen R, Leino-Kilpi H, Palese A. Italian validation of the Patient Satisfaction Scale. Ann Ig 2011; 23:195-202.
Beaton DE, Bombardier C, Guillemin F, Ferraz MB. Guidelines for the process of cross-cultural adaptation of self-report measures. Spine 2000; 25:3186-91.
Kim H. Patient-nurse collaboration in nursing care decision making: American studies, Conference Proceedings of the International Nursing Research Conference, Nursing Research: Global Health Perspectives 1991; 399.
Van Bogaert P, Clarke S, Vermeyen K, Meulemans H, Van de Heyning P. Practice environments and their associations with nurse-reported outcomes in Belgian hospitals: Development and preliminary validation of a Dutch adaptation of the Revised Nursing Work Index. Int J Nurs Stud 2009; 46:55-65.
Hashim MJ. Patient-Centered Communication: Basic Skills. Am Fam Physician. 2017; 95:29-34.
Desborough J, Phillips C, Mills J, Korda R, Bagheri N, Banfield M. Developing a positive patient experience with nurses in general practice: An integrated model of patient satisfaction and enablement. J Adv Nurs 2018; 74:564-78.
Erickson HL. Holistic nurses’ examinations: Past, present, future. J Holist Nurs 2009; 27:186-202.
Leino-Kilpi H, Jaana V. The patient's perspective on nursing quality: developing a framework for evaluation. Int J Qual Health Care 1994; 6:85-95.
Downloads
Published
Issue
Section
License
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by-nc/4.0) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Transfer of Copyright and Permission to Reproduce Parts of Published Papers.
Authors retain the copyright for their published work. No formal permission will be required to reproduce parts (tables or illustrations) of published papers, provided the source is quoted appropriately and reproduction has no commercial intent. Reproductions with commercial intent will require written permission and payment of royalties.
How to Cite
