The satisfaction level perceived by Italians during the first phase of the Covid-19 pandemic phase

Elsa Vitale; Roberto Lupo; Giovanna Artioli; Maria Francesca De Vito; Antonino Calabrò; Cosimo Caldararo; Maurizio Ercolani; Alessia Lezzi; Maicol Carvello; Luana Conte; Maria Chiara Carriero

doi:10.23750/abm.v93iS2.12467

The satisfaction level perceived by Italians during the first phase of the Covid-19 pandemic phase

Authors

Elsa Vitale a:1:{s:5:"en_US";s:8:"ASL Bari";}
Roberto Lupo San Giuseppe da Copertino Hospital, Copertino, Lecce, Italy
Giovanna Artioli University of Parma, Parma, Italy
Maria Francesca De Vito RSA Villa Calamuri, Otranto, Lecce, Italy
Antonino Calabrò Nuovo Ospedale degli Infermi, Local Health Authority Biella, Italy
Cosimo Caldararo University of Bari, Bari, Italy
Maurizio Ercolani Regional Health Authority Marche, Area Vasta 2, Mental Health Department, Italy
Alessia Lezzi ANT Italia Foundation ONLUS (National Cancer Association) Lecce, Italy
Maicol Carvello Brisighella Community Hospital, Local Health Authority Romagna, Italy
Luana Conte Laboratory of Biomedical Physics and Environment, Department of Mathematics and Physics "E. De Giorgi", University of Salento, Lecce (LE), Italy; Laboratory of Interdisciplinary Research Applied to Medicine (DReAM), University of Salento and ASL (Local Health Authority) Lecce (LE), Italy
Maria Chiara Carriero Santa Chiara Institute, Roma, Italy

DOI: https://doi.org/10.23750/abm.v93iS2.12467

Keywords:

health emergency, Covid-19, mass media, national health system, nurse

Abstract

Aim of the work. To survey the degree of satisfaction of the Italian population in reference to the health care provided throughout the national territory in the period of emergency COVID-19.

Methods. Observational, cross sectional, multicenter study conducted during the first phase of the pandemic (May-June 2020) involving the national population (n=889) subjects, through an online survey.

Results. 889 people participated in the study. Among the perceptions regarding the level of satisfaction with the care received during the first pandemic wave, significant differences were found in the level of satisfaction with the health care received in general (p=.049), the degree of satisfaction toward the health care to people admitted to the hospital (p=. 046), to the treatment received for the COVID-19 test (p=.002), to the difficulty of contacting the general practitioner (.032), to the treatment received by their own health care company (p=.006), to the treatment received by the toll-free number (p<.001) and the 1500 number (p<.001) and the treatment received for one's own relative (p<.001). The greatest difficulty for all detected was finding surgical masks to protect themselves from infection.

Conclusions. The COVID-19 pandemic seems not to have created new problems, rather it has shown - in a violent way - many of the challenges that have been looming for some time in the health services (and not only the Italian one) and, for these reasons, it is necessary to start from what has been learned in the last few months and draw new guidelines for the future.

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