Quaglino, G., Ghislieri, C., & Colombo et al., L. (2011). Il benessere nei call center: un approccio multidisciplinare di ricerca e valutazione / Wellbeing in call centres: a multidisciplinary approach to research and evaluation. La Medicina Del Lavoro | Work, Environment and Health, 101(3), 169-188. https://doi.org/10.23749/mdl.v101i3.255