Evaluating Pharmacist’s Patient Care Process in Shiraz, using a newly-validated questionnaire: The First Report from Iran: Pharmacist’s Patient Care Process Indicators

Marziyeh Zare; Leila  Zarei; Saba  Afifi; Iman  Karimzadeh; Mustafa  Ghaeminia; Farzad  Peiravian; Mohammad  Salehi-Marzijarani; Kamran B  Lankarani; Payam  Peymani

doi:10.23750/abm.v91i3.8027

Evaluating Pharmacist’s Patient Care Process in Shiraz, using a newly-validated questionnaire: The First Report from Iran

Pharmacist’s Patient Care Process Indicators

Authors

Marziyeh Zare Health Policy Research Center, Institute of Health, Shiraz University of Medical Sciences
Leila Zarei Health Policy Research Center, Institute of Heath, Shiraz University of Medical Sciences, Shiraz, Iran.
Saba Afifi Health Policy Research Center, Institute of Heath, Shiraz University of Medical Sciences, Shiraz, Iran.
Iman Karimzadeh Clinical Pharmacy Department, Faculty of Pharmacy, Shiraz University of Medical Sciences, Shiraz, Iran.
Mustafa Ghaeminia Research and Development Department, Vice-chancellor for Food and Drug, Shiraz University of Medical Sciences, Shiraz, Iran.
Farzad Peiravian Department of Pharmacoeconomics and Pharma Management, School of Pharmacy, Shahid Beheshti University of Medical Sciences, Tehran, Iran.
Mohammad Salehi-Marzijarani Department of Biostatistics, School of Medicine, Shiraz University of Medical Sciences, Shiraz, Iran.
Kamran B Lankarani Health Policy Research Center, Institute of Heath, Shiraz University of Medical Sciences, Shiraz, Iran.
Payam Peymani Health Policy Research Center, Institute of Heath, Shiraz University of Medical Sciences, Shiraz, Iran.

DOI: https://doi.org/10.23750/abm.v91i3.8027

Keywords:

Pharmacist’s Patient Care Process, Shiraz, Community Pharmacy, Iran, Pharmacoepidemiology

Abstract

Background: The Pharmacists’ Patient Care Process (PPCP) as one of many inter-related foundations for the delivery of evidence-based and outcomes-focused patient care has a positive trend in academic literatures in the world. Unfortunately, PPCP has not been establish well in community pharmacies in Iran, yet. This study was performed to explore the current status of the provision and perception toward patient care services and finally evaluate professional competency of pharmacists about PPCP implementation, in both patients and pharmacist’s perspectives. Methods: A cross-sectional study was conducted using two self-administrated Likert-based questionnaires_ one for pharmacists and another one for patients. In total, 121 pharmacists and 479 patients participated to the study. Questionnaires were distributed and collected in the Shiraz during the Oct 2017 till Jun 2018. Obtained data were analyzed through the statistical package for social sciences (SPSS) version 25. In addition, the competency to PPCP implementation was classified to three groups _good, moderate, and weak _ based on achieving ≥75%, 50%-75%, and <50% of the dimensions’ total score, respectively. Results: The pharmacist’s age range was 23-76 years (mean age: 40.61±12.85 years). Their Competency to PPCP implementation was good (43.8%), moderate (52%), and just 4% weak. Patient’s response to PPCP was 11.2% good, 50.7% moderate and 35.6% weak. Conclusion: Besides promotion of public awareness about PPCP, improvement of pharmacists’ motivation toward these services seems necessary. In addition, the introduced instrument may be useful for practice of pharmacists, but it should be used cautiously until it is tested among clients of pharmacies known to provide all levels of pharmacy care within pharmacy stores.