Nursing Human Resource Practices and Hospitals' Performance Excellence: The Mediating Role of Nurses' Performance
Keywords:
Human resource practices; Mediation model; Nursing performance excellence.Abstract
Background: There is increasing need to achieve performance excellence in healthcare organizations. Nursing human resource practices (HRP) and nursing performance are important variables to achieve it. Aim: To investigate the effect of nurses’ perceptions of HRP on achieving hospitals' performance excellence through the mediating role of nurses' job performance. Methods: The study used a cross-sectional research design and recruited 329 nurses from 16 hospitals. Three self-reported questionnaires were used; HRP scale, Baldrige dimension scale and six-dimension scale of nursing performance (6-D). Results: Nurses' perceptions of HRP, hospitals' performance excellence and nurses' job performance were all significantly correlated (p < 0.01). Nurses' job performance was found to play a mediating role in the association of nurses' perceptions of HRP and hospitals' performance excellence. Conclusion: Nurses’ perceptions of HRP can help hospitals achieve performance excellence by improving nurses' job performance. Clinical Relevance for nursing management: Particular attention should be paid to improve nursing HRP and nursing performance.
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Hashim, R., & Majeed, A. B. A (2015). Proceedings of the Colloquium on Administrative Science and Technology: CoAST 2013. Singapore: Springer.
Huber, D. (2018). Leadership and nursing care management (6th ed.). China: Elsevier, Inc.
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Kahya, E., & Oral, N. (2018). Measurement of clinical nurse performance: Developing a tool including contextual items. Journal of Nursing Education and Practice, 8(6), 112-123.
Khatri, N., Gupta, V., & Varma, A. (2017). The relationship between HR capabilities and quality of patient care: The mediating role of proactive work behaviors. Human Resource Management, 56(4), 673–691. https://doi.org/10.1002/hrm.21794
Lammintakanen, J., Kivinen, T., & Kinnunen, J. (2008). Human resource development in nursing: Views of nurse managers and nursing staff. JNM, 16(5), 556–564.
Louis-Vincent, J., Abraham, E., Moore, F., Kochanek, P., & Fink, M. (2017). Textbook of critical care (7th ed.). Philadelphia: Elsevier Inc.
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Meyer, S. M., & Collier, D. A. (2001). An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Journal of Operations Management, 19(4), 403–426.
Gyensare, M. A., & Asare, J. (2012). Relationship between human resource (HR) practices and perceived performance of psychiatry nurses in Ghana. African Journal of Business Management, 6(6), 2137–2142. https://doi.org/10.5897/AJBM11.1610
Miloud, L. (2016). The relationship between organizational socialization and professional performance among nurses: A study in public health institutions in Oran (Doctorate’s thesis, University of Oran 2, Bir El-Djir, Algeria).
Mohamed, N., & Hameed, A. (2015). The impact of human resource management on heathcare quality. International Journal of management, 6(1), 603–612.
Motacki, K., & Burke, K. (2017). Nursing delegation and management of patient Care (2nd ed.). China: Elsevier, Inc.
Muthmainnah, Hamid, A. Y., & Hariyati, R. T. S. (2018). Improving nurses’ performance through remuneration: A literature review. Enfermeria Clinica, 28(1), 130–133.
O’Donnell, D. M., Livingston, P. M., & Bartram, T. (2012). Human resource management activities on the front line: A nursing perspective. Contemporary Nurse, 41(2), 198–205.
Pattanayak, B. (2018). Human resource management (5th ed.). Delhi: PHI Learning Pvt. Ltd.
Roussel, L. (2013). Management and leadership for nurse administrators (6th ed.). Burlington: Jones & Bartlett.
Roux, G., & Halstead, J. A. (2018). Issues and trends in nursing: Essential knowledge for today and tomorrow. Burlington, MA: Jones & Bartlett Learning.
Saha, A. (2018). The Impact of human resource management on organizational performance. International Research Journal of Management Science & Technology, 9(3), 314–320.
Sanjug, G., Khair, M.,& Attainy, M.(2012). The level of applying Malcolm Baldrage award criteria at the (JCIA) accredited private Jordanian hospitals. Jordanian Journal of Bussiness Administration, 8(1), 42–60.
Schermerhorn, J. R. (2012). Introduction to Management (10th ed.). USA: John Wiley & Sons.
Schwirian, P. M. (1978). Evaluating the performance of nurses: A multidimensional approach. Nursing Research, 27(6), 347–351.
Sharma, D. K., & Goyal, R. C. (2017). Hospital administration and human resource management (7th ed.). Delhi: PHI Learning.
Sharma, J., & Dhar, R. L. (2016). Factors influencing job performance of nursing staff: Mediating role of affective commitment. Personal Review,45(1),161-182.
Tamzini, K., & Ayed, T. L. (2018). Analyzing workplace arrogance and organizational effectiveness: Emerging research and opportunities. U.S.A: IGI Global.
Taylor-Hyde, M. E. (2017). Human resources strategies for improving organizational performance to reduce medical errors (PhD’s thesis, Walden University, Minneapolis, U.S.A).
Tesfaye, T., Abera, A., Balcha, F., Nemera, G., & Belina, S. (2015). Assessment of factors affecting performance of nurses working at Jimma University Specialized Hospital in Jimma Town, Oromia Region, South-West Ethiopia. Journal of Nursing & Care, s1(January).
Thulth, A. S., & Sayej, S. (2015). Selected organizational factors affecting performance of professional nurses in North West Bank Governmental Hospitals. Journal of Education and Practice, 6(7), 100–110.
Tomal, D. R., & Schilling, C. A. (2018). Human resource management: Optimizing organizational performance (2nd ed.). UK: Rowman & Littlefield Publishers.
Townsend, K., Lawrence, S. A., & Wilkinson, A. (2013). The role of hospitals’ HRM in shaping clinical performance: A holistic approach. The International Journal of Human Resource Management, 24(16), 3062–3085. https://doi.org/10.1080/09585192.2013.775028
Usrof, H. J. H., & EL-Morsey, R. M. (2016). Relationship between HRM and TQM and its influence on organizational sustainability. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(2), 21–33.
Villajos, E., Tordera, N., Peiró, J. M., & van Veldhoven, M. (2019). Refinement and validation of a comprehensive scale for measuring HR practices aimed at performance-enhancement and employee-support. European Management Journal, 37(3), 387–397.
Wahyudi, R., & Permanasari, V. (2018). Analysis of the quality of nursing services according to hospital accreditation 2012 Version, Reviewed from Baldrige Malcolm Criteria in Pasar Minggu Jakarta Selatan Hospital in 2017. KnE Life Sciences, 4(9), 232-243.
Weberg, D., Mangold, K.,Porter-O’Grady, T., & Malloch, K. (2019). Leadership in nursing practice: Changing the landscape of health care (2nd ed.). USA: Jones & Bartlett Learning.
Wilton, N. (2019). An introduction to human resource management. Los Angeles: SAGE Pubs.
Xerri, M. J., & Reid, S. R. M. (2017). Human resources and innovative behaviour: Improving nursing performance. International Journal of Innovation Management, 22(2).
Abdallah, A. (2014). Implementing quality initiatives in healthcare organizations: Drivers and challenges. International Journal of Health Care Quality Assurance, 27(3), 166–181.
Albanese, M. P., Evans, D. A., Schantz, C. A., Bowen, M., Disbot, M., Moffa, J. S., Piesieski, P., & Polomano, R. C. (2010). Engaging clinical nurses in quality and performance improvement activities. Nursing Administration Quarterly, 34(3), 226-245.
Al-Rashdy, R. K. S. (2007). Role of human resources management practices in the localisation of nursing workforce in Oman (Master’s thesis, Edinburgh Napier University, Scotland).
Badri, M., Abdulla, M., & AL-Khaili, M. (2005). Quality of medical and health care services in light of the Malcolm Baldrige Quality Dimensions Award: Afield study of the hospital of the United Arab Emirates. Journal of the Gulf and Arabian Peninsula Studies, 119(31), 159–239.
Baldrige National Quality Program (2010). 2009-2010 Health care criteria for performance excellence. Gaithersburg, MD: Baldrige
Bartram, T., & Dowling, P. J. (2013). An international perspective on human resource management and performance in the health care sector: Toward a research agenda. The International Journal of Human Resource Management, 24(16), 3031–3037.
Buchbinder, S. B., Shanks, N. H., & Kite, B., J. (2021). Introduction to health care management (4th ed.). Burlington: Jones & Bartlett Learning.
Catalano, J. T. (2015). Nursing now! Today’s issues, tomorrow's trends (7th ed.). USA: F. A. Davis Company. https://books.google.com.eg/books?id=eH3XBgAAQBAJ
Chambers, M. (2017). Psychiatric and mental health nursing: The craft of caring (3rd ed.). New York: Taylor & Francis Group.
Cho, H., & Han, K. (2018). Associations among nursing work environment and health-promoting behaviors of nurses and nursing performance quality: A multilevel modeling approach. Journal of Nursing Scholarship, 50(4), 403–410. https://doi.org/10.1111/jnu.12390
Cogin, J. A., Ng, J. L., & Lee, I. (2016). Controlling healthcare professionals: How human resource management influences job attitudes and operational efficiency. Human Resources for Health, 14(1), 55–63. https://doi.org/10.1186/s12960-016-0149-0
Cooke, F. L., & Bartram, T. (2015). Guest editors’ introduction: Human resource management in health care and elderly care: Current challenges and toward a research agenda. Human Resource Management, 54(5), 711–735. https://doi.org/10.1002/hrm.21742
Cortini, M., Pivetti, M., & Cervai, S. (2016). Learning climate and job performance among health workers: A pilot study. Frontiers in Psychology, 7:1644.
Doğru, Ç. (2019). Handbook of research on contemporary approaches in management and organizational strategy. USA: IGI Global.
Dyrbye, L. N., Shanafelt, T. D., Johnson, P. O., Johnson, L. A., Satele, D., & West, C. P. (2019). A cross-sectional study exploring the relationship between burnout, absenteeism, and job performance among American nurses. BMC Nursing, 18(57).
Evans, J. R. (2017). Quality and performance excellence: Management, organization and strategy (8th ed.). Australia: Cengage Learning.
Evans, J. R., & Lindsay, W. M. (2017). Managing for Quality and Performance Excellence (10th ed.). Boston: Cengage Learning.
Feldman, H. R., Alexander, G. R., & Greenberg, M. J., Ruiz, M.J., Mcbride, A., McClure, M., & Smith, T.D. (2012). Nursing leadership: A concise encyclopedia (2nd ed.). USA: Springer.
Finkelman, A. (2012). Leadership and management for nurses: Core competencies for quality care. Boston: Pearson.
Germain, P., & Cummings, G. (2010). The influence of nursing leadership on nurse performance: A systematic literature review. Journal of Nursing Management, 18(4), 425–439.
Gile, P. P., Buljac-Samardzic, M., & Klundert, J. V. (2018). The effect of human resource management on performance in hospitals in Sub-Saharan Africa: A systematic literature review. Human Resources for Health, 16(34). https://doi.org/10.1186/s12960-018-0298-4
Gittell, J. H., Seidner, R., & Wimbush, J. (2010). A relational model of how high-performance work systems work. Organization Science, 21(2), 490–506.
Gunawan, J., Aungsuroch, Y., & Fisher, M. L. (2019). Competence-based human resource management in nursing: A literature review. Nursing Forum, 54(1), 91–101.
Hashim, R., & Majeed, A. B. A (2015). Proceedings of the Colloquium on Administrative Science and Technology: CoAST 2013. Singapore: Springer.
Huber, D. (2018). Leadership and nursing care management (6th ed.). China: Elsevier, Inc.
Jiang, K., Lepak, D. P., Hu, J., & Baer, J. C. (2012). How does human resource management influence organizational outcomes? A meta-analytic investigation of mediating mechanisms. Academy of Management Journal, 55(6), 1264–1294. https://doi.org/10.5465/amj.2011.0088
Kahya, E., & Oral, N. (2018). Measurement of clinical nurse performance: Developing a tool including contextual items. Journal of Nursing Education and Practice, 8(6), 112-123.
Khatri, N., Gupta, V., & Varma, A. (2017). The relationship between HR capabilities and quality of patient care: The mediating role of proactive work behaviors. Human Resource Management, 56(4), 673–691. https://doi.org/10.1002/hrm.21794
Lammintakanen, J., Kivinen, T., & Kinnunen, J. (2008). Human resource development in nursing: Views of nurse managers and nursing staff. JNM, 16(5), 556–564.
Louis-Vincent, J., Abraham, E., Moore, F., Kochanek, P., & Fink, M. (2017). Textbook of critical care (7th ed.). Philadelphia: Elsevier Inc.
Manolitzas, P., Grigoroudis, E., Matsatsinis, N., & Yannacopoulos, D. (2016). Effective methods for modern healthcare service quality and evaluation. U.S.A: IGI Global.
Mariappanadar, S. (2019). Sustainable human resource management: Strategies, practices and challenges. London: Red Globe Press.
Meyer, S. M., & Collier, D. A. (2001). An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Journal of Operations Management, 19(4), 403–426.
Gyensare, M. A., & Asare, J. (2012). Relationship between human resource (HR) practices and perceived performance of psychiatry nurses in Ghana. African Journal of Business Management, 6(6), 2137–2142. https://doi.org/10.5897/AJBM11.1610
Miloud, L. (2016). The relationship between organizational socialization and professional performance among nurses: A study in public health institutions in Oran (Doctorate’s thesis, University of Oran 2, Bir El-Djir, Algeria).
Mohamed, N., & Hameed, A. (2015). The impact of human resource management on heathcare quality. International Journal of management, 6(1), 603–612.
Motacki, K., & Burke, K. (2017). Nursing delegation and management of patient Care (2nd ed.). China: Elsevier, Inc.
Muthmainnah, Hamid, A. Y., & Hariyati, R. T. S. (2018). Improving nurses’ performance through remuneration: A literature review. Enfermeria Clinica, 28(1), 130–133.
O’Donnell, D. M., Livingston, P. M., & Bartram, T. (2012). Human resource management activities on the front line: A nursing perspective. Contemporary Nurse, 41(2), 198–205.
Pattanayak, B. (2018). Human resource management (5th ed.). Delhi: PHI Learning Pvt. Ltd.
Roussel, L. (2013). Management and leadership for nurse administrators (6th ed.). Burlington: Jones & Bartlett.
Roux, G., & Halstead, J. A. (2018). Issues and trends in nursing: Essential knowledge for today and tomorrow. Burlington, MA: Jones & Bartlett Learning.
Saha, A. (2018). The Impact of human resource management on organizational performance. International Research Journal of Management Science & Technology, 9(3), 314–320.
Sanjug, G., Khair, M.,& Attainy, M.(2012). The level of applying Malcolm Baldrage award criteria at the (JCIA) accredited private Jordanian hospitals. Jordanian Journal of Bussiness Administration, 8(1), 42–60.
Schermerhorn, J. R. (2012). Introduction to Management (10th ed.). USA: John Wiley & Sons.
Schwirian, P. M. (1978). Evaluating the performance of nurses: A multidimensional approach. Nursing Research, 27(6), 347–351.
Sharma, D. K., & Goyal, R. C. (2017). Hospital administration and human resource management (7th ed.). Delhi: PHI Learning.
Sharma, J., & Dhar, R. L. (2016). Factors influencing job performance of nursing staff: Mediating role of affective commitment. Personal Review,45(1),161-182.
Tamzini, K., & Ayed, T. L. (2018). Analyzing workplace arrogance and organizational effectiveness: Emerging research and opportunities. U.S.A: IGI Global.
Taylor-Hyde, M. E. (2017). Human resources strategies for improving organizational performance to reduce medical errors (PhD’s thesis, Walden University, Minneapolis, U.S.A).
Tesfaye, T., Abera, A., Balcha, F., Nemera, G., & Belina, S. (2015). Assessment of factors affecting performance of nurses working at Jimma University Specialized Hospital in Jimma Town, Oromia Region, South-West Ethiopia. Journal of Nursing & Care, s1(January).
Thulth, A. S., & Sayej, S. (2015). Selected organizational factors affecting performance of professional nurses in North West Bank Governmental Hospitals. Journal of Education and Practice, 6(7), 100–110.
Tomal, D. R., & Schilling, C. A. (2018). Human resource management: Optimizing organizational performance (2nd ed.). UK: Rowman & Littlefield Publishers.
Townsend, K., Lawrence, S. A., & Wilkinson, A. (2013). The role of hospitals’ HRM in shaping clinical performance: A holistic approach. The International Journal of Human Resource Management, 24(16), 3062–3085. https://doi.org/10.1080/09585192.2013.775028
Usrof, H. J. H., & EL-Morsey, R. M. (2016). Relationship between HRM and TQM and its influence on organizational sustainability. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(2), 21–33.
Villajos, E., Tordera, N., Peiró, J. M., & van Veldhoven, M. (2019). Refinement and validation of a comprehensive scale for measuring HR practices aimed at performance-enhancement and employee-support. European Management Journal, 37(3), 387–397.
Wahyudi, R., & Permanasari, V. (2018). Analysis of the quality of nursing services according to hospital accreditation 2012 Version, Reviewed from Baldrige Malcolm Criteria in Pasar Minggu Jakarta Selatan Hospital in 2017. KnE Life Sciences, 4(9), 232-243.
Weberg, D., Mangold, K.,Porter-O’Grady, T., & Malloch, K. (2019). Leadership in nursing practice: Changing the landscape of health care (2nd ed.). USA: Jones & Bartlett Learning.
Wilton, N. (2019). An introduction to human resource management. Los Angeles: SAGE Pubs.
Xerri, M. J., & Reid, S. R. M. (2017). Human resources and innovative behaviour: Improving nursing performance. International Journal of Innovation Management, 22(2).
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29-07-2021
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Original articles: Health Professions 2/2021
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Zoromba MA, El-Gazar HE. Nursing Human Resource Practices and Hospitals’ Performance Excellence: The Mediating Role of Nurses’ Performance. Acta Biomed [Internet]. 2021 Jul. 29 [cited 2024 Jul. 17];92(S2):e2021022. Available from: https://mattioli1885journals.com/index.php/actabiomedica/article/view/11247
